Last updated: 25 May, 2026
Property Visuals 360 (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you have. It applies to our website and to the services we provide. Please read it alongside our Terms and Conditions.
1. Who We Are
Property Visuals 360 is a real estate visual and marketing studio providing photo editing, floor plans, video, virtual tours, websites, copywriting, and design services. For data protection law, we are the data controller responsible for the personal information we hold about you. If you have any questions, you can reach us using the details at the end of this policy.
2. Information We Collect
We collect information you provide directly, such as your name, email address, phone number, business details, and billing information when you contact us, request a quote, create an account, or place an order. We also receive the files and materials you submit for a project. In addition, when you visit our website, we may automatically collect technical information such as your IP address, browser type, device information, and how you use the site, through cookies and similar technologies.
3. How We Use Your Information
We use your information to provide and deliver our services, process orders and payments, communicate with you about your projects, respond to enquiries, and provide customer support. We also use it to manage our website, improve our services, keep proper business records, and, where you have agreed or where the law allows, send you relevant updates or marketing. We process your information only where we have a lawful basis to do so, such as performing our contract with you, meeting a legal obligation, your consent, or our legitimate business interests.
4. Project Files and Submitted Content
The images, video, and other materials you submit are used solely to carry out the work you have ordered. We do not sell your project files. With your permission, or unless you ask us not to, we may display completed work in our portfolio and marketing materials. You can ask us not to use your work in this way at any time.
5. Cookies
Our website uses cookies and similar technologies to help it function, to remember your preferences, and to understand how visitors use the site so we can improve it. You can control or disable cookies through your browser settings, although some parts of the website may not work as intended if you do. For more detail, please see our Cookie Policy [or this section, if you keep it combined].
6. How We Share Your Information
We do not sell your personal information. We may share it with trusted third parties who help us run our business, such as payment processors, hosting and IT providers, and tools we use to deliver services, and only to the extent they need it to perform their role. We may also disclose information where required by law or to protect our legal rights. Any providers we use are expected to keep your information secure and to use it only for the purposes we specify.
7. International Transfers
We work with clients and service providers in different countries, which means your information may be processed outside your home country. Where this happens, we take appropriate steps to ensure your information remains protected to the standard required by applicable data protection law.
8. Data Retention
We keep your personal information only for as long as necessary to provide our services, maintain our business and accounting records, and meet our legal obligations. When information is no longer needed, we delete or securely dispose of it. Project files may be retained for a reasonable period after delivery so we can assist with revisions or re-supply, after which they may be removed.
9. How We Protect Your Information
We use appropriate technical and organizational measures to protect your personal information against loss, misuse, and unauthorized access. While no method of transmission or storage is completely secure, we take reasonable steps to safeguard the information you share with us.
10. Your Rights
Depending on your location, you may have rights over your personal information, including the right to access the information we hold, to ask us to correct or delete it, to object to or restrict certain processing, to withdraw consent, and to request a copy of your data in a portable format. To exercise any of these rights, please contact us using the details below. You also have the right to complain to the relevant data protection authority, which in the UK is the Information Commissioner’s Office (ICO).
11. Intended Audience
Our services are intended for businesses and professionals, and our website is not directed at children. We do not knowingly collect personal information from anyone under the age of 18.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always appear on this page with its effective date. We encourage you to review it periodically.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Property Visuals 360
Email: info@propertyvisuals360.com
Phone: +(44) 7398 394171
Address: Office 16287, 182-184 High Street North, East Ham, London, E6 2JA, UK
